We know shipping costs can be a bit of a bummer, and we totally get it! Right now, we have to charge a bit upfront, but we're working closely with our friends at Swiss Post to lower those expenses for you in the future. We promise we're on it!

For now, we offer:

• Free Swiss Post economy shipping on all orders over CHF 199.

• For orders between CHF 99 and CHF 199, shipping is free for packages up to 10 kg and costs CHF 10 for packages between 10 kg and 30 kg.

• For orders under CHF 99, shipping costs CHF 11.50 for packages up to 10 kg and CHF 20.50 for packages between 10 kg and 30 kg.

Please note that we accept orders with a minimum amount of CHF 50 and a maximum weight of 30 kg. For more details, visit our shipping policy.

If you need to return an item (we hope never), please follow our simple return process. Ensure the item is in its original packaging and condition. Visit our return policy for detailed instructions on how to proceed with your return.

Typically, orders are delivered within 2-4 business days using Swiss Post economy service. Delivery times may vary depending on your location and any public holidays.

Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order on the Swiss Post website.

We accept a variety of payment methods, including VISA and MASTERCARD credit cards, PostFinance and TWINT. Your payment information is securely processed to ensure your safety.

You bet we do! Not only do we frequently offer discounts and promotions, but we also have a super fun point reward system. The more you buy and share with friends and family, the more points you accumulate! These points can then be redeemed for sweet discounts on your favorite pet products. Take a look at My account.

Just a heads up, though—these points do have an expiration date, so keep an eye on them and make sure to use them in a timely manner. Don't worry, we'll send you a friendly reminder before your points expire so you won't miss out on the chance to save.

So, keep shopping, sharing, and racking up those points to get the best deals for your furry friends! For more updates on our latest deals and offers, make sure to subscribe to our newsletter and stay tuned.

Our friendly customer support team is here to help! You can reach us via the contact form on our website or by emailing us at customer.care@lekapets.ch. We'll get back to you as soon as possible.

Absolutely! We prioritize your pet's health and happiness. That why we sell well known brands who have your pet’s best interest at heart. All our products are carefully selected and tested to ensure they meet the highest standards of quality and safety. See our brands.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been processed, changes or cancellations may not be possible.

Yes, we are committed to giving back to the community. We support local pet shelters through donations and various initiatives. Your purchases help us continue this important work.

Creating an account is simple! Join us now by registering and filling in the required details. Having an account allows you to track orders, save your preferences, and enjoy a faster checkout process.

To change your password, log into your account and go to the "Account Settings" section. Click on "Change Password," enter your current password, and then your new password. Save the changes, and you're all set!

If you've forgotten your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. If you have any other issues, contact our customer support team customer.care@lekapets.ch for assistance.

We collect pet data to create a personalized shopping experience that aligns with your pet's specific needs. By analyzing your pet's age, breed, and health requirements, our AI system matches this information with food data to assess compatibility. This helps us highlight any potential issues or unsuitable products for your pet, ensuring a better fit for their well-being.

Yes, we are 100% Swiss! We take pride in our Swiss heritage and are committed to delivering top-quality products and services to pet owners across Switzerland.